Refund policy

Who you are buying from

Coast Cards is published by Victoria Gutierrez, trading as Studio Gang Gang, ABN 51 902 329 178, of Mollymook, New South Wales. Write to us at hello@coastcards.com.au or PO Box 85, Ulladulla NSW 2539, Australia.

If an issue is lost or damaged

If an issue does not arrive, or arrives damaged, tell us and we will send a replacement.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For a major failure, you choose whether you get a refund or a replacement.

Changing your mind

Australian law does not give a general right to a refund for change of mind on things bought online. If you cancel before your first issue is posted, email us and we will refund your first payment in full. After that, cancelling stops future payments.

Our liability

Apart from your rights under the Australian Consumer Law, which these terms do not limit, our liability for anything that goes wrong with an issue is limited to replacing it or refunding what you paid for it.

Disputes

Contact us first at hello@coastcards.com.au. If we cannot resolve it, you can contact the consumer protection agency in your state or territory, or the ACCC at accc.gov.au. These terms are governed by the law of New South Wales, Australia.

Version 1. In effect from 30 September 2026.
Coast Cards is published by Victoria Gutierrez, trading as Studio Gang Gang, ABN 51 902 329 178.