Cancellation policy

Who you are buying from

Coast Cards is published by Victoria Gutierrez, trading as Studio Gang Gang, ABN 51 902 329 178, of Mollymook, New South Wales. Write to us at hello@coastcards.com.au or PO Box 85, Ulladulla NSW 2539, Australia.

Prices

Monthly

$22 within Australia, $25 to New Zealand, $27 anywhere else. Charged every month until you cancel.

A year, paid up front

$242 within Australia, $275 to New Zealand, $297 anywhere else. Twelve issues for the price of eleven. Charged once a year.

A gift of three issues

$66 within Australia, $75 to New Zealand, $81 anywhere else. Charged once. It ends after the third issue.

Prices are set in Australian dollars and include postage. If you shop from outside Australia, the store shows and charges you the equivalent in your local currency at the exchange rate on the day. Nothing is added at checkout. We are not registered for GST, so no GST is charged.

We may change our prices. If a change affects your subscription, we will email you at least 30 days before your first payment at the new price, and you can cancel before then.

Renewal

• Monthly renews automatically every month, on the date you joined, until you cancel.
• Yearly renews automatically every twelve months, at the yearly price at that time. We will email you before it renews.
• A gift does not renew. It ends after the third issue and no further payment is taken.

Pausing and cancelling

You can pause or cancel your subscription from your account at any time. When you cancel, no further payments are taken, and any issue you have already paid for is still posted. If you cancel a yearly subscription, the rest of the issues you paid for are still posted.

Changing your address

Change your address in your account. A change made by the last day of the month applies to the next issue.

If an envelope is returned to us, we will email you and hold the issue until you give us a working address, then post it again at no charge. If we cannot reach you for two issues in a row, we will pause your subscription and stop charging you until you contact us.

Changing your mind

Australian law does not give a general right to a refund for change of mind on things bought online. If you cancel before your first issue is posted, email us and we will refund your first payment in full. After that, cancelling stops future payments.

Gifts

The buyer gives us the recipient’s name and address. We use them only to post the gift. The third issue includes a note that it is the last one. The rights in these terms belong to the buyer, and if an issue goes missing we will send the replacement to the recipient.